Egemstore will provide a full refund for items returned in saleable condition (no visible wear or damage) within 30 days of shipping date. Please e-mail customerservice@egemstore.com or call 866 559 1942 to obtain a return purchase order number (RPO), and we will mail you a return shipping label. Once items are received by Egemstore, a representative will call you and we will credit your account. Return items must be accompanied by a packing receipt, and final word on condition of items is determined by Egemstore. Upon our receipt of the returned item, you will be contact by an Egemstore representative for the number of the card you would like to be credited (Egemstore does not store credit card numbers in an effort to further protect your privacy and security).

What if an item I receive is damaged?

If an item you order is damaged on receipt, call Customer Service at 866-559-1942, or email customerservice@egemstore.com to obtain a return purchase order number (RPO). Once you've received your RPO, we will mail you a return shipping label with which to mail back the damaged piece. Upon our receipt of the damaged item, item will either be repaired or replaced and sent back to you via FedEx 2Day. Processing time will vary according to the nature of the damage and the availability of the item, so please ask your representative for an estimate of when your repair/replacement will be shipped. If you prefer to cancel your order in this circumstance, proceed as with a return, and your card will be credited upon receipt of damaged good.

Can I get an item I ordered through Egemstore repaired?

If the item you ordered is damaged on receipt, please see above. If an item purchased through Egemstore is damaged through normal usage within 90 day of purchase, please mail the damaged piece to us and we will repair it at no additional cost. Before sending your damaged piece, please email customerservice@egemstore.com to notify us of the situation. Repair of any item damaged after 90 days from the date of purchase will be priced according to the nature of the repair. Please ask a customer service representative for an estimate of repair cost.